• Warranty Policy

    PROSARIS warrants that the ultrasonic sensors* ("Pucks") found in products such as the OL1 Solo and OL2 ProKit, will be free from defects in material and workmanship for the first year (1-year) starting immediately from the time of product delivery.

    This is referred to throughout our website (prosaris.ca) and relating product communications as the "Standard Warranty", "1-Year Warranty", and "1-Year Standard Warranty".

    *Only the OL1 and OL2 Pucks are under the above warranty. Other product components such as tablets, Smart Tags, cords, or cases are not under this same warranty, and must be returned as part of the complete and entire product within 30 days of initial product purchase (See Return & Refund Policy for more details).

    Warranty Coverage

    • Failures from general wear & tear
    • Mechanical and electrical failures
    • Production defects
    • Power surge failures
    • Failures from heat, dust, and humidity (within design)
    • Critical battery performance related issues

    To initiate your warranty process, please contact us at support@prosaris.ca with your product order information, alongside the problem your Puck is experiencing. It may be determined that parts can be easily installed by the customer, and PROSARIS reserves the right to ship replacement parts directly to the customer for installation. If it is determined that the Puck needs to be shipped back to PROSARIS for repair, the customer must pay for shipping** to PROSARIS Solutions at 3-26 Topsail Court, Bedford, NS, B4B 1K5, Canada.

    **If the Puck is confirmed as defective by the PROSARIS team, and falls within the listed coverage above, then the shipping costs will be refunded to the customer. Refunds will not be issued for the shipping costs if the Puck is deemed to be working properly by PROSARIS.

    Shipping costs from PROSARIS back to the customer will be covered by PROSARIS for repair parts and/or repaired faulty Pucks.

    Limitation of Warranty

    The Warranty herein applies only to the original customer and is conditional upon the customer giving prompt notice to PROSARIS of any discovered defects. PROSARIS shall not be responsible for any other defects or damage, including, but not limited to, any defects or damage caused by or resulting from:

    1. Alterations to the Puck by anyone other than PROSARIS;***
    2. Accident;
    3. Damage due to an intentional or negligent act of a third party;
    4. Abuse or negligence;
    5. Mishandling;
    6. Failure to use the Puck in a safe and reasonable manner; or
    7. Force majeure.

    *** If the Puck, in the judgment of PROSARIS, shows evidence of having been altered, modified, or repaired without the authorization of PROSARIS, the Warranty herein shall not apply.

    THE WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. PROSARIS SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

    Liability

    IN NO EVENT SHALL PROSARIS BE LIABLE TO THE CUSTOMER OR ANY OTHER PARTY FOR EXEMPLARY, INDIRECT, SPECIAL, INCIDENTAL, CONTINGENT OR CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF THE USE OR POSSESSION OF THE PUCK, INCLUDING THE VALUE OF THE TABLET OR MOBILE DEVICE USED WITH THE PUCK, WHETHER OR NOT PROSARIS HAS RECEIVED NOTICE OF THE POSSIBILITY OR CERTAINTY OR SUCH DAMAGES OR LOSSES. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.